Complete the pre-need.
Win the family.
The Pre-Need Completion Program for Funeral Homes
Your pre-need clients chose their arrangements. The Infinity Map completes the plan — putting all 33 death certificate fields and their service wishes on file years ahead, and giving your counselors the warmest close in the industry.
Operational value your staff will feel at the time of need
Death certificate data, collected early
The workbook captures all 33 required fields — completed calmly at the client's kitchen table and returned to your file, instead of extracted from a grieving spouse at 9 a.m.
Service wishes on file
The client's funeral preferences come back alongside their pre-need contract — so what they wanted is never a guess, even decades later.
A warmer close for your counselors
Ending the arrangement conference with a gift — "this is for your family's story" — reframes the whole pre-need experience.
A built-in second touchpoint
The 30-day return of the Funeral Home Copy gives every client a natural, non-sales reason to hear from your firm again.
The certificate moment
When the pages come back, you present a Certificate of Completion: "Everything is in place." Families frame it — and talk about it.
Privacy by design
Only two sections ever return to your firm. Finances, letters, and life story stay with the family — you never hold data you shouldn't.
Five steps, fully scripted for your counselors
Your package includes a Director's Program Guide with word-for-word presentation and follow-up scripts, a customer instruction insert for every workbook, and printable certificates.
Gift
Presented at the close of every pre-need arrangement.
Complete
The client fills it in at home — 30-day target.
Return
Two sections come back: vital information and service wishes.
File
Stored with the pre-need contract, ready for the time of need.
Certify
The Certificate of Completion — a moment families remember.
One license per client family
Every package delivers instantly: the Legacy Edition workbook files, the Director's Program Guide, customer instruction inserts, and the Certificate of Completion.
Starter
Pilot the program with your pre-need counselors this quarter.
Get StartedProfessional
The right size for an active pre-need program.
Get StartedPremier
For multi-location firms and high-volume pre-need teams.
Get StartedCo-Branded Edition — $500 one-time
Your firm's name and logo on the workbook cover and the Certificate of Completion. Your brand, on the keepsake their family opens for generations. After checkout, email your logo and we deliver your co-branded files within 5 business days.
Questions, or a larger firm with custom needs? Email michael@hometownministries.com — you'll get a real reply from a real person.
The one-page program summary
A printable overview of the program, the five-step loop, and pricing — perfect for owners, managers, and pre-need teams.
Download the Sales Sheet (PDF)Let's put your firm's name on peace of mind
Want to talk it through before you start, or discuss printed inventory and co-branding? We'd love to help.
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